This course helps you understand the differences between passive listening and active listening, and suggests steps that you can take to become a more active listener. Equipped with these tools and techniques, you’ll be able to approach a client interaction with confidence and help close a sale faster. In this module, you’ll examine the aspects of active listening, learn how to perform a self-check to make sure you are listening closely, and find out how to convey to others that they’re being heard.

5 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Building resilience is all about developing the skills we need to withstand pressure, change and trauma in our lives and improving our ability to recover from setbacks and adversity. In the working environment, resilience enables us to cope with increased pressure and demand, handle problems constructively and approach organizational challenges such as redundancies, downsizing and restructuring with greater equanimity. In this course, we look at the benefits that resilience can bring in both our personal and professional lives and how we can embark on our own resilience-building journey.

15 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

When you turn a delegated task into a coaching opportunity, you increase the benefits of the delegation process. Coaching as you delegate improves your relationship with your team and fosters the team’s growth. This course is part of the Delegation Pocketbooks series, a series that reveals how to save time, improve results, and increase job satisfaction with successful delegation. In this course, you’ll learn the skills and strategies needed to turn the delegation process into a coaching opportunity, including the Push and Pull coaching strategies. You’ll also learn the importance of feedback and recognition when coaching through delegation. By the end of this course, you’ll be ready to maximize the benefits of delegation through an informed coaching strategy.

14 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Effective listening is a significant part of the communication process. Communication cannot take place until and unless a message is heard and retained thoroughly and positively by the recipient. Developing effective listening skills helps to improve productivity and interpersonal relationship at work. In this course, you will learn how to improve your listening, listen to others while remaining empathic and non-judgmental, and follow a speaker’s points. You also will learn how to overcome your listening blocks and respond appropriately to others.

45 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Emotional intelligence is a skill that can be learned and will improve how we interact with others. Often, we react without taking the time to recognize and respond to our circumstances in the most appropriate way. This can mean missing opportunities and misunderstanding or misinterpreting the actions of others.

20 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

What does “employee engagement” mean and how can you tell if the employees in your team are engaged? This module covers everything you need to know.

5 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Underperforming employees are not the only members of your team that need attention. This Employee Recognition course explains how to keep workers already meeting expectations motivated and productive. The course describes the benefits of recognition, the factors that will increase or decrease its effectiveness, and the differences between informal and formal recognition. It also provides several examples of rewards that you can adapt to the format of your business and the specific needs of each employee. The course consists of an 8-minute video and a short quiz to test your knowledge. Downloadable notes are also available for easy reference and review.

8 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Your success will be greatly affected by the professional relationships you cultivate. Interpersonal skills are the cornerstone of developing these associations, so it is important to assess your abilities to communicate clearly and empathetically and to listen well. The most effective and satisfying relationships are based on a genuine and mutual desire to get to know and help others. When you focus on adding value to your business connections, you will build a network that is both personally satisfying and professionally beneficial.

14 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Working from home can be especially challenging for leaders. Physical distance often makes it harder to supervise and motivate team members, maintain a strong team culture, run productive meetings, and drive productivity. Sometimes a manager’s individual leadership style simply doesn’t translate to the remote environment, which can be frustrating for both manager and team. This module equips remote leaders with the knowledge and skills they need to unlock the potential of virtual teamwork. It also covers the major challenges of remote leadership and sets out strategies for tackling them.

10 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Understanding Perceptions
Henry David Thoreau once wrote, “It’s not what you look at that matters, it’s what you see.” This simple quote sums up the fact that people perceive things differently. Two people may be staring at the same picture, holding the same object, hearing the same words, experiencing the same situation, yet their perceptions may be staggeringly different. In this program, we talk about why that is by looking at what exactly our perceptions are based on and discuss how our experiences shape the way we view the world around us.

7 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

  Managing How You’re Perceived
Image management is a complex business. We often manage multiple identities without even realizing it. Our work identity may differ from our home identity. Our church       identity might vary from our “college friends” identity. Consider the self-presentation that goes into social media. In business, how you’re perceived by others is vital. “Perception   is everything,” right? You want people to see the best of you, so you must put forth your best. Let’s talk about some steps you can take to strengthen your perception from others   and go over some things you need to be aware of as you manage the way other’s see you.

6 minutes

Launch Course

Rebuilding Your Reputation
Sometimes, often without even realizing it, we misrepresent ourselves. Our intentions are simply misread or misunderstood. You may find yourself in a situation where you’re back-peddling, trying to “dig yourself out of hole” you never meant to be in. Whether you’ve created a mess and need to fix it, or you’re in the middle of a serious misunderstanding, this course is designed to help you repair or rebuild your reputation to a more positive state. We’ll discuss apologies, false rumors, and learning how to let your work speak for itself.

5 minutes

Launch Course

This course will introduce you to the positive and negative aspects of stress, how stress can affect you, and ways to manage it while developing and strengthening your resilience.

5 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Do you have trouble saying no? This course will teach you how to become more assertive so you can take control of your life at work and at home. First, you will learn the definition of assertiveness and how it differs from aggression. Then, you will get the opportunity to assess whether your dominant communication style is more passive or aggressive in nature, allowing you to identify where you need to improve. Finally, the course provides you with the “Be Assertive Workout”, which will help you build up your confidence each day.

30 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Learning how to communicate effectively is an essential skill for the workplace. This course teaches you the basics of body language, how to confidently express yourself, and build better relationships. You may be surprised to learn that most of our communication is based on non-verbal cues. The way you look, listen, and react to another person reveals a lot about how you’re feeling. In this course, you’ll gain a deeper understanding of how communication works so that you can express yourself clearly, forge deeper connections with others, and avoid misunderstandings. You’ll also learn to be a better listener and a more effective questioner, and discover how to write engaging and professional emails.

30 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Listening is one of the most underrated business communication skills. While most of us like to share our knowledge, you can gain more influence and develop deeper connections with your co-workers by practicing active listening. Research from Columbia Business School finds a direct connection between listening and one’s ability to influence others. Good listening skills are related to the ability to persuade others, direct meetings, and turn conversations in your favor.

20 minutes

Launch Course 

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Do you struggle with giving and receiving feedback? This course offers useful tips to help change the way you and your employees think about criticism. The course starts off by offering advice on how to make employees more receptive to your message and less likely to start an argument. The next section looks at the other side of the equation, explaining how you can adjust your own attitude towards criticism and show employees that you respect their input, even if you don’t agree. It ends with some advice on how you can apply the information you’ve learned effectively in real-life situations.

20 minutes

Launch Course 

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Conflict is unavoidable, but it is not always a bad thing. This course will teach you how to use conflict as an opportunity to strengthen your workplace relationships. The course starts by explaining how a persuasive approach can be more effective than a forceful one. It then touches on why conflict resolution skills are so essential in the workplace, before outlining seven steps to help you deal with conflict situations in a healthier, more productive way.

15 minutes

Launch Course 

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

How often have you attended a meeting and walked away without a clear recollection of what was discussed? You might have heard what was being said, but you weren’t really listening. And that’s the problem. Active listening is a skill that few of us possess, but it is a skill that is worth learning because it will improve your ability to provide quality service to your customers. This module will help you improve your listening skills by explaining the difference between hearing and listening, and by outlining the steps involved in becoming an active listener.

50 minutes

Launch Course 

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

This course teaches you how to write professional emails that are clear, persuasive, and easily understood by your clients and colleagues. Learning to write effectively can save you time and demonstrate your capabilities and your company’s credibility. In this course, you’ll learn how to improve the quality of your writing by applying the 5 principles of strong communication. The course includes several scenarios and examples to show you how to apply these effective writing techniques and principles in your own professional emails.

30 minutes

Launch Course 

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

ADAPT to Change is a course designed to help learners confronted with challenging changes to use a positive attitude and strategy to adapt and thrive.

Learn to ADAPT to help make difficulties easier to manage. In this course, psychologist Eve Ash shows that practicing skills of adaptation is a better way for managing reactions to change. You will learn to accept what you cannot control and define the problem by examining the facts. This helps you to adjust to the situation so you can plan a pathway forward with the facts you’ve assembled. Then you can thrive in creative ways and help others to do so as well.

10 minutes

Launch Course 

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Leaders must focus on developing their ability to be more agile and strategic – within an environment of constant change. They should explore tools that can be leveraged to achieve the goal. Good agile leaders make sure that their teams identify the desired long-term goals, and then work backward from these to identify all the conditions that must be in place for the goals to occur.

15 minutes

Launch Course 

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Discover a tactical approach to successfully lead your organization through periods of change with this insightful course covering effective change management strategies. You’ll learn how to build a practical plan for change and focus on the internal and psychological transition factors to minimize disruption to productivity and employee resistance. By the end of the course, you will know how to institute a results-oriented approach to maintain momentum and see changes through to a satisfactory conclusion.

50 minutes

Launch Course 

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Are you finding it challenging to overcome obstacles? Can you persevere during times of trial and difficulty? Almost every instance of leadership that pushes us toward progress involves change. This new eLearning course geared towards managers helps learners quickly understand and respond change in the workplace via the ACTION model. Unfortunately, we have been trained to fear change, to look at it as a negative. Today’s leader needs to be courageous when it comes to change—looking for ways to take advantage of opportunities that present themselves.

30 minutes

Launch Course  

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Solving problems and dealing with obstacles is a regular part of life. But occasionally conventional thinking fails, and you need a fresh perspective to come up with innovative solutions, especially in the workplace. This is where creative problem solving can help. Creative problem solving is different to other forms of problem solving because it encourages you to think outside the box. The good news is everyone is creative in some way, and creative skills can be learned and enhanced. This course will encourage you to think differently and find more creative solutions to problems, and it will help you to achieve this in three simple steps.

10 minutes

Launch Course   

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Capture a bigger share of your market by delivering great customer service that will drive loyalty and set you apart from the competition. In today’s competitive marketplace, customer service is king and outweighs price, location and product when it comes to building loyalty. In this course, you will learn the 7 skills that are most important when it comes to satisfying customers. We look at what the consumer values most in a service experience and how easily an unhappy customer can do serious damage to your business through word of mouth and social media.

15 minutes

Launch Course  

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

You may think of decision-making as instinctual, but it’s actually a skill that you practice and develop. This course will give you the tools you need to make effective decisions. You’ll learn how the thinking process works and discover the best research on decision-making to give you the knowledge and confidence you need to tackle the toughest decisions. The course also equips you with creative and practical decision-making techniques, including the Six Thinking Hats approach, to approach different problems with the right tools.

30 minutes

Launch Course  

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Perhaps you’ve heard people throwing around the phrase “growth mindset” lately. It’s a popular topic right now. The source of all the chatter is Stanford professor, Carol Dweck’s 2006 book called “Mindset: The New Psychology of Success.” Throughout her book, Dweck compares a GROWTH mindset with a FIXED mindset. In this series, we’ll discuss the differences between these two mindsets. For this first program, we want you to understand the importance of embracing “yet,” which comes from having a growth mindset. “Yet” means that you know or expect something to happen in the future. It just hasn’t happened “by now.”

6 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Carol Dweck’s book called, “Mindset: The New Psychology of Success” explains how having a growth mindset opens the doors to success and self-development. When you approach challenges with a growth mindset, you understand that you can develop the skills necessary and that failure is not permanent. The growth mindset can be applied in all areas of life, including education, physical abilities, artistic skills, relationships, and the workplace.

5 minutes

Launch Course  

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

The fixed mindset is tempting. It’s a comfortable place to live and work. Believing that you already know what you’re good at, and what you’re not good at, gives you the opportunity to pick and choose what you try and what you don’t. It gives you the ability to put yourself in situations where you’ll be successful, and to avoid situations where you might fail or be embarrassed. It’s safe, but it’s limiting. Chances are, you’re living in a fixed mindset more often than you think. In this course, we’ll go over how to know when you’re in this cycle of negativity and what the risks are. We’ll also go over failure, practice, and how to “fix” a fixed mindset.

6 minutes

Launch Course  

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Microaggressions are one aspect on the spectrum of racism. They are interpersonal, everyday occurrences that have a significant impact. When faced with the need to eradicate racism in our society, it can feel like an overwhelming task. Understanding the macro effects of microaggressions, and how to address them, is a great place to start.

15 minutes

Launch Course  

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

One of the keys to personal and professional success is the ability to plan effectively. In this lesson, you’ll learn how to to set goals, align your tasks to those goals, and then prioritize and schedule those tasks effectively.

20 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Learn the 4 essential pillars to successful time management, and discover how you can make the most of your time. Time management is an essential skill for productivity, managing stress and career growth. In this course, you’ll learn practical tips and techniques that you can easily use to gain control over your time, prioritize your tasks and avoid procrastination.

30 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).

Learn the 4 key skills you need to be a highly valued team player who contributes effectively to your team’s productivity and success. In this course, you will learn why team players are valuable to any organization and how you can contribute to your team to maximize productivity its and support the end goal.

30 minutes

Launch Course

Learning Resource: Reflection and Action Guide – Bringing Learning to Life (pdf, opens up in a new browser).